Privacy Policy June 2018


This privacy policy documents how James Maxwell Operations complies with European Union data protection requirements (GDPR). It applies to the website, submitted data and client notes and you can access this policy at the bottom of our website homepage. We may change this privacy policy from time to time, so please continue to check this policy to ensure you are happy with any changes.


What we will collect

We may collect the following information:

  • For submissions
    • Your name, telephone number(s), postal address, e-mail address.
  • During a phone consultation, we may also ask you to provide us with the following information:
    • your skills
    • your qualifications
    • current or previous work experience

This is to ensure we deliver the best service to you and this information will not be disclosed or used for any marketing purposes.

We will store the information you give us securely, in line with all relevant and current Data Protection requirements.

How we use your information

We require this information to understand your employment needs and provide you with as good a recruitment service as possible and in particular for the following reasons:

  • For your own safety.
  • We may communicate with you by email or phone about a suitable job or employee, or in response to an enquiry made by you via our website, email or phone message.
  • We may also contact you, by e-mail, phone or post, after you have found a suitable employer or employee to check that everything is going well.


Your rights

Your rights fall into the following categories:

Sharing your information

We will never sell or share your information with any other organisation for marketing purposes.  We will only share your information:

  • If we are required to do so by law;
  • When there are serious concerns relating to your safety or the safety of others. For example, in the case of apparent risk of harm to yourself or others, if a child protection issue exists, there is concern regarding a criminal offence or act of terrorism or a need for onward referral to more specialist services;
  • When, after discussion with you, it is agreed and you consent that we will refer you to another specialist or service who is better placed to meet your needs.


Your Rights under these regulations:

  • The right to be informed – How your information is stored and used
  • The right of access – A Subject Access Request
  • The right to rectification – Correcting any information deemed incorrect
  • The right to erasure – Removal from any storage mechanisms or filing systems
  • The right to restrict processing – Permission to store but not to process data
  • The right to data portability – Which allows you to move, copy or transfer personal data easily
  • The right to object – For example: processing based on legitimate interests
  • Rights to automated decision making – The right NOT to be subject to a decision.
  • The right to complain – please see below.


Right to complain or change your mind

In the first instance we would like you to contact us if you are unhappy about anything relating to the information we hold about you. We would then endeavour to address your concerns with the aim of reaching a mutually agreeable outcome.

You may change your mind about the permission you have given us to use your personal information at any time by emailing us at:

or in writing to:

James Maxwell Operations
Kemp House
152-160 City Road

You also have the right to complain by contacting the Information Commissioner’s Office directly.

We would appreciate any feedback you have.


Record Keeping

If you believe that any information we are holding about you is incorrect or incomplete, then please contact us as soon as possible at the above address. We will correct any information which was found to be incorrect promptly.

If you have any questions or concerns about this Privacy Policy, or would like to receive a printed version, please contact us.


Information about how clients use our website is collected automatically using “cookies”. Cookies are text files placed on your computer that collect standard internet log information and visitor behaviour information. This information is used to track visitor use of our website and to compile statistical reports on website activity.

Edited & customised by: James Maxwell Operations June 2018